FAQs

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What you need to know

FAQ's

Here is a description of our frequently asked questions (FAQs).
This section will provide detailed information and address common queries.

If your query is not addressed here, then please do not hesitate to get in touch.

Contact Form

Get in touch

saffatees@outlook.com

The average response time is 4 hours.

Our customer support operates from: Monday to Friday,
8:00 AM and 8:30 PM.
Saturday,
8:00 AM and 1:00 PM

Printing: We print 'on demand' as your order arrives.
Whilst it takes longer than an 'in stock' item, this ensures less wastage, no over stocks, unsold items and untimately less
landfill.

All good things that are better for the environment as far as we are concerned.

This also allows us to offer a wider variety of colours and products.

Include frequently asked questions (FAQs) in this section to provide comprehensive information and address common queries.

All products are printed & embroidered after you place your order.
Please allow 2-3 working days for us to print your order.
3-4 working days for us to embroider your items.

Orders are then shipped with Royal Mail 48 Hour Tracked.

Delivery from ordering to arrival should be about 4-7 working days.

At peak times this maybe 5-8 working days.

When you place an order you will be provided with an estimated delivery date at the checkout and in your order confirmation email.

once we despatch your order, you will aitomatically receive an email update to let you know it has been shipped.

You will also receive an email from Royal Mail with your tracking number details.
You should receive your order in 2-4 days from being shipped.

We will email you tracking
information when your order has been dispatched which will update regularly so that you can keep an eye on the progress of the delivery. 

Occasionally parcels take slightly longer to arrive than we would like, but any delays will be communicated via the tracking information.

Please allow 7 working days for the order to arrive before contacting our customer service team.